I’ve been into A-1 quite a few times now. For an oil change and tire rotation, as well as a couple other more complicated problems. Unlike other auto repair shops I’ve been to, A-1 makes sure I understand exactly what the problem is and how they plan to fix it. They let me know how much the repairs are going to cost, before proceeding with work that I may not necessarily be ready or able to pay for. They get the repairs done fast and efficiently, and they don’t try to sneak random charges in or “fix” things that have nothing to do with the problem at hand. Everyone I’ve worked with there is very respectful, polite, and professional, and it’s all part of why I keep going back.
I brought my car in to have a leaky tire checked. After finding a nail in the tire and quoting me a replacement, David suggested that I call the shop I originally purchased the tires from to see if I had road hazard warranty that would cover the tires. I called the other shop, my car ended up needing two tires replaced and I was able to get this done under warranty at no cost. I am SO appreciative that David made this suggestion to me – it shows that A-1 is concerned first and foremost about the customer’s best interest and not their own. I will definitely be back for future service needs!
The staff being very friendly treated my young boys and I with respect and care. This car company is clearly here for the customer, not themselves.
All they were doing this time was an oil change, but saw that my air filter was very dirty and there was a lot of corrosion on my battery terminals. Before doing anything, David came in and made sure I was aware of the issues, showed them to me, told me the cost, and asked me if it was okay to proceed. Very professional and courteous to my needs.
Above and beyond, and supporting customers during this pandemic, my boys and I brought lunch and homework with us hoping to be able to sit in their lobby chairs and work while waiting. We were immediately offered their break room lunch table which provided a perfect setup for lunch and the accomplishment of my kids’ homework. Really great customer service. Very appreciative!
Services: Tires, Oil change, Steering & suspension repair, Battery
If I could rate 10 stars, I would. This business is phenomenal! Just when I had almost lost hope on my car, they saved the day. I spent over $800 trying to fix a shifting issue at another shop with no success, just waste of money. I took my car to Ryan and these guys found the issue and got it fixed very quickly for a very reasonable price considering what I had already spent. These guys care about you and what you’re dealing with. I will recommend them to anyone and everyone I know! Also the waiting room
is very neat and comfortable – definite plus! Amazing customer service and even better people. Thanks so much Ryan and the crew!
I have had my vehicles serviced several times at this shop and I was very pleased with the services. The young man who serviced my vehicle was a young man named Dustin, he is very knowledgeable as to what needs to be done. The shop too was very clean and I felt welcome there. The employees were very friendly. I will continue to take my autos to them.
I have been taking my vehicle to A-1 Custom Car Care for over a year now. Most every time there has been something urgent with my vehicle and they have fit me in that day. A-1 does not try to haggle me into repairs that I do not need and I appreciate that. The technicians and office staff is very helpful and always explain the work my vehicle needs. I really appreciate the ride to work or back home with the repairs will take an extended time. A-1 is a great place to go for excellent car service and excellent customer service! A Shermer, Springfield, MO
I had a wonderful experience working with David and his team over on Sunset in Springfield. They helped me a lot with my car and were very affordable and understanding. They taught me a lot about cars and helped me understand everything throughout the process, even though they didn’t have to and I really appreciated it! So, thank you! I recommend anyone to go here before you try elsewhere.
Services: Oil change, General repairs & maintenance, Auto engine diagnostic
I have had multiple services done at A-1, including inspection, a tune up, timing belt replacement, and distributor replacement. Now my car is running fine, and I intend to return when my car breaks down again. The results are great and all the people there are friendly and experienced. I would definitely recommend A-1 Custom.
Did several services. Price competitive. Let me know what was going on and recommendations. Not at all pushy. Good experience. Will go back for next service needs.
I’ve been getting my oil changed at A-1 for the past couple of years now and can’t remember a time that wasn’t above satisfactory. On top of always getting the job done quickly, the staff also doesn’t hesitate to show me some concerns they’ve found on my car and some suggestions of what can be done, while never pressuring me to to get the work done at that moment or spend more money. Very friendly staff and thankfully open on Saturday’s for those that work 8-5 through the week.